Shipping & Delivery
- Subject to this Agreement, we will supply the goods shown on your order confirmation.
- We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 15 working days delivery (for standard and express shipping).
- Standard and express shipping are subject to different fees and charges. These will be made available to you at checkout.
- Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.
- A signature may be required for some delivery, and you are responsible for ensuring you are able to accept delivery.
(a) We will not be held liable for late delivery where attempted delivery has
occurred on or before the delivery time-frames;
(b) A parcel has been signed for delivery has occurred.
- We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.
Returns & Refunds
- When seeking a return on a product, please contact us at email@example.com. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.
- Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
- Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.
- We aim to process refunds and replacements within 28 working days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.